Legal Issues in Software as a Service (SaaS) Agreements. If you are new or unfamiliar with SaaS contracts and agreements you might not be aware of the many different legal issues faced by both companies seeking to use SaaS services and solutions and those entities that are creating and developing SaaS internet web based products and applications. As a SaaS attorney, Andrew S. Bosin from his office outside of New York City represents SaaS business clients all across the United States and specializes in providing legal advice on helping clients understand the legal issues they face when executing a SaaS contract or doing a business or licensing deal either in the United States, globally or in Europe.
Besides the cost to subscribe to a SaaS service or length of a contract one of the most important legal issues that needs to be negotiated for any company using a SaaS service is what are the liabilities for the SaaS vendor? Liability comes in many forms. For example, what if the SaaS service is hacked or the subject of a cyber attack and the customer’s sensitive confidential data including credit card numbers is stolen. Is the SaaS provider going to indemnify and hold the customer harmless for all the damages it suffered as a result of the data breach? What if the SaaS services goes down for an extended period of time causing the SaaS provider’s customer to suffer economic damages?
Another important legal issue to consider is whether or not the SaaS services provider is going to guarantee that the SaaS service is going to be up and running and functioning for a guaranteed minimum amount of time. This is called a Service Level Agreement and the SaaS provider guarantees that the Service will be up an running 365 days a year 99.5% of the time. Some SaaS providers will guarantee service a minimum of 99.9% of the time.
Another legal contract consideration is maintenance and support. As a SaaS customer you want to make sure that the SaaS vendor is going to fix any bugs or defects in a timely manner and that the SaaS company will stand behind its service by having customer support via telephone during normal working business hours.
These are just some of the legal issues and considerations to be aware of in negotiating a SaaS contract or agreement.
Please call Andrew for a free SaaS legal consultation at 201-446-9643.
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SaaS Attorney Andrew S. Bosin is located in New Jersey just outside of New York City and has a nationwide SaaS Software as a Service Law Firm serving clients in New Jersey, New York, Buffalo, Queens, Manhattan, New York City, Westchester County, Islip, Oyster Bay, Rochester, Utica, New Rochelle, Tonawanda, White Plains, Binghamton, Saratoga Springs, Rockland County, Brooklyn, Long Island, Albany, Syracuse, Suffolk County, Nassau County, Bronx, Staten Island, Allentown, Scranton, Lancaster, Harrisburg, State College, College Station, Boston, Hartford, Providence, Connecticut, Atlanta, Chicago, Washington D.C., Dallas, Florida, Ohio, California, Austin, Texas, Maryland, North Carolina, Massachusetts, Colorado, Utah, Oregon, San Antonio, Austin, San Diego, Los Angeles, Silicon Valley, San Francisco, Houston, Salt Lake City, Toledo, Akron, Dayton, Provo, Portland, San Jose, Miami, Tampa, St. Petersburg, Ft. Lauderdale, West Palm Beach, Broward County, Dade County, Newark, Delaware, College Park, MD, Cook County, Phoenix, Denver, Boulder, Ft. Collins, Nashville, Memphis, Kansas City, Raleigh, Charlotte, Indianapolis, Boise, Eugene, Manchester, Burlington, Philadelphia, Pittsburgh, Pennsylvania, Vermont, Rhode Island, Boca Raton, Arlington, Virginia, Alexandria, Virginia, Reston, McLean, Cambridge, Quincy, Riverside, San Bernadino, Minneapolis, St. Louis, Cleveland, Columbus, Baltimore, Sacramento, Cincinnati, Orlando, Las Vegas, Round Rock, San Marcos, Louisville, Richmond, Tempe, Southbend, Bloomington, Knoxville, Oxford, Tuscon, Long Beach, Ames, Ft. Collins, Lawrence, Blacksburg, Charlottesville, Champaign, Oklahoma City, Birmingham, Salt Lake City, Baltimore, Mobile, Alabama, Utah, Washington, Seattle, Oregon, Portland, Eugene, Sacramento, Pittsburgh, Wake County, King County, Redmond, Kirkland, Bellevue, San Mateo County, Contra Costa County, Cupertino, Los Gatos, Sunnyvale, Mecklenburg County, Jacksonville, Gainesville, Boynton Beach, Orange County, Palo Alto, Harris County, Waco, Columbia, Missouri, Tarrant County, Bucks County, Lehigh County, Bethlehem, Pennsylvania, Burlington, Portland, Maine, Manchester, Concord, Nashua, Cambridge, London, Paris, UK, England, Dublin, Scotland, Edinborough, Amsterdam, Germany, Munich, Berlin, Madrid, EU, European Union, Spain, Austria, Vienna, Geneva.